Cancellation & Refund Policy
Last updated: 03 Oct 2026
Template notice: this page is a starting draft prepared from the business blueprint. Have your legal advisor / CA review and finalise it (legal entity, invoicing structure, jurisdiction) before you go live. You can replace the wording by editing
app/views/public/policy.php.Cancellation
- Before the manufacturer accepts the purchase order: full refund of amounts paid.
- After production has started: customised/made-to-order goods cannot normally be cancelled; any cancellation is subject to the manufacturer's actual costs incurred.
- After dispatch: cancellation is not possible; the returns process below applies.
Returns, shortages & damage
Report the issue within 48 hours of delivery through a support ticket with photographs. GW investigates with the manufacturer and, where the claim is valid, arranges replacement, credit or refund as appropriate.
Refund timelines
Approved refunds are processed to the original payer account within 7–10 working days. A credit note is issued where applicable under GST rules.
Affiliate commissions
Where an order is cancelled or refunded, the related affiliate commission is reversed or adjusted against future payouts.