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Shipping & Delivery Policy

Last updated: 03 Oct 2026

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Who arranges transport

For bulk B2B orders, GW arranges or coordinates transportation with the manufacturer and transporters unless the quotation states that the buyer arranges pick-up. Freight (if any) is shown separately in your quotation.

Dispatch & delivery timelines

Lead time in a quotation starts when payment is verified and the manufacturer accepts the purchase order. Delivery dates are estimates; transit delays caused by transporters, weather or force-majeure events are outside GW's control.

Tracking

You can see transporter, LR / consignment number, dispatch date and status in My Shipments. Proof of delivery is recorded on delivery.

Inspection on delivery

Please inspect goods on receipt. Report shortages or visible damage within 48 hours with photographs and the LR copy by raising a support ticket.